Operations Officer

We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity.

Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up. You’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone.

Together, we amplify ideas, share knowledge, and create impact.

We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed.

Ready to make your mark? Let’s do it. Together.

As an Operations Officer, you will work closely with the Customer, Loan & Operations Deposit Lead to deliver high-quality operational support. You’ll be responsible for maintaining accurate records and handling customer and loan operations.

• Handle straightforward problems or queries relating to Accounts (Opening, Maintenance and Closing);
  Payments or Loan processing (handling cases promptly and accurately);
  Escalating complex enquiries or problems to the designated departmental subject matter expert(s).
• Check and review own work for completeness and accuracy, identifying and correcting any discrepancies or errors.
• Undertake a range of data entry, extraction, verification and collection tasks in accordance with the departmental procedures manuals and policies ensuring that information is entered and processed in an accurate and timely manner.
• Continuously review, champion and implement process improvements.
• Process and administer mortgage accounts throughout the post-completion lifecycle, ensuring accuracy and compliance with internal policies and regulatory requirements
• Maintain and update customer and loan account data across core banking and workflow systems
• Action daily mortgage servicing tasks, including rate changes, payment adjustments, fees, and interest recalculations
• Produce and verify customer correspondence and statements, ensuring accuracy, clarity, and regulatory compliance

• Previous experience in banking or financial services operations including working on home loans/mortgages.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively as part of a team.
• Adaptability and a proactive approach to challenges

At Alpha Bank London, our values shape everything we do:

• Innovation – Contribute ideas to improve processes and efficiency.
• Collaboration – Work closely with a supportive team to achieve shared goals.
• Excellence – Deliver accurate, high-quality work that makes a difference.
• Delivery – See the results of your efforts in real-time operations.
• Empowerment – Take ownership of your tasks and build skills for your next career step.