Senior Credit Controller

About us:

Join a Leading University at the Heart of London

King’s College London’s Finance Department is seeking a highly motivated and detail-oriented individual to join our Credit Control team as a Senior Credit Controller.

As part of the Finance, Procurement, Strategic Planning and Analytics Directorate (FPSPA), the Credit Control team manages the invoicing and collection of over £750 million annually in tuition, residence, and commercial income from students, sponsors, embassies, the Student Loan Company, and other customers.

This is an exciting opportunity to become part of a dynamic, collaborative, and high-performing team within one of the world’s most prestigious universities.

About the role:

King’s College London is seeking a proactive, detail-oriented, and motivated individual to join our Credit Control team as a Senior Credit Controller. In this pivotal role, you will work closely with the Section Supervisor and wider team to manage university’s debt in line with the university’s credit policy. This is a fantastic opportunity to contribute to the financial health of a world-renowned institution while working in a collaborative, high-performing environment.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Relevant Qualification or
  
  Experience:
  
  Holds a degree or a recognised financial qualification (e.g., CICM, AAT, ACCA), or equivalent practical experience in a finance or credit control role.
• Debt Management
  
  Experience:
  
  Minimum of 12 months’ experience handling complex debt-related queries, demonstrating efficiency in managing high volumes within strict deadlines.
• Proven Success in Debt Collection: Track record of achieving positive results in high-volume debt collection, including effective recovery strategies and maintaining customer relationships.
• Strong Organisational & Time Management
  
  Skills:
  
  Able to prioritise and manage workload independently, handle tight deadlines, and process high volumes of inquiries with accuracy and efficiency.
• Numeracy & Advanced IT
  
  Skills:
  
  High level of numerical accuracy and confidence using Excel (including pivot tables, VLOOKUP, and data analysis tools), with general proficiency in standard office software.
• Attention to Detail and Professionalism: Demonstrates a meticulous and professional approach, ensuring high standards of accuracy, autonomy in task management, and consistent quality of work.
• Effective Communication and Autonomy: Able to work independently and communicate clearly with internal and external stakeholders, translating complex information into clear, accessible language.
• Solution-Focused and Improvement-Minded: Positive attitude with a commitment to continuous improvement, actively contributing to process and system enhancements across the team.

Desirable criteria

• Higher Education
  
  Experience:
  
  Experience in a university or academic setting, with knowledge of tuition fee structures, academic cycles, and student/sponsor debt processes.
• Student and Finance Systems: Familiarity with SITS or SAM for student records, and Unit4 ERP (Agresso) for finance and reporting functions.
• Financial Compliance Knowledge: Understanding of financial controls, anti-fraud regulations (e.g. Money Laundering, Proceeds of Crime Act), and risk awareness in financial operations.
• Data Protection Awareness: Knowledge of GDPR and data protection principles, particularly in handling financial and personal data securely.

Downloading a copy of our Job Description