Collections Strategy Manager

Responsibilities

• Managing communications strategy to re-engage customers in arrears.
• Utilising multiple communication channels (email, SMS, push notifications, dialler).
• Utilising internal data, external data and models to segment customers into groups and design treatment strategies.
• Proactively identifying signs of financial difficulty and engaging customers prior to arrears to reduce missed payments.
• Identifying opportunities to use additional third-party data sources to aid collections strategies.
• Coordinating with third parties that supply communication channels.

• 7+ years’ experience in commercial, portfolio, or collections management within consumer credit, preferably credit cards.
• Strong knowledge of FCA consumer credit regulation, including responsible lending, collections, and debt sale practices.
• Strong strategic thinker.
• Proven expertise in pricing, credit line management, collections strategy, and debt portfolio sales.
• Advanced analytical skills, including financial modelling and credit risk assessment is beneficial.
• Strong SQL skills - able to self-serve with their own data.
• Excellent stakeholder management, communication, and negotiation skills.
• Experience in fintech or fast-growing financial services preferred.