Senior Settlements Officer

The role is within Capital Markets Operations, specifically supporting settlements for Fixed Income and equities products. The UK Ops team are responsible for supporting time critical settlement processes in and acting as an SME in local market issues. London work closely with the settlements team in Toronto helping to provide them expertise in local market queries.

The Settlement Officer is accountable for the timely and accurate handling of trade settlement activities for fixed income and equities across all European markets.

They will act in an SME capacity supporting the wider Operations team in Toronto, to address more complex escalations and respond to any queries or complaints to ensure high level of customer satisfaction.

• Ensure trades settlements on a timely basis and investigate settlement issues
• Pre match transactions on trade date
• Monitor and execute stock settlement instructions efficiently and accurately
• Point of contact for Front Office and Back Office in relation to settlement questions
• Assist with the settlement queries in the UK morning
• Follow up with brokers and custodians to clean up any unmatched/ unsettled instructions
• Investigate trade fails and liaise with external and internal teams
• Participate in project initiatives and UAT for system enhancements
• Ensure standard procedures, guidelines and timelines are adhered to and met in order to avoid any gain or losses and ensure customer satisfaction
• Monitor error queues in the confirmation and settlement processing system; analyze and correct discrepancies and errors that surface to ensure accuracy of data and timely processing of payments to ensure customer satisfaction
• Ensure all procedures are up to date

• Previous experience at top tier institutions across fixed Income and equity settlements.
• Previous experience of CREST / Euroclear / Clearstream and equity European markets
• Experience in Equities, Repo/SBL & OTC margin settlement
• Ability to prioritize requirements
• Strong Interpersonal Skills
• Experience in dealing directly with clients via phone or email