Senior Loans Operation Officer

We are looking for an experienced loan servicing professional to join our Loans Administration team. This role is responsible for the administration and servicing of development finance loans, ensuring all operational, payment, security, and compliance activities are managed accurately throughout the lifecycle of each facility.

Working independently from the front office, the Loans Administration team plays a key role in maintaining controls, ensuring procedures are followed, and supporting the effective management of the loan portfolio.

The successful candidate will work closely with borrowers, solicitors, surveyors, and internal stakeholders to deliver a high standard of service and administration.

• Servicing and administering a portfolio of development finance loans throughout their full lifecycle
• Processing loan transactions, including drawdowns, repayments, fees, and interest payments
• Reviewing surveyor reports and prepare stage payments for approval
• Ensuring loan conditions, security requirements, and supporting documentation are completed and maintained
• Liaising with borrowers, solicitors, surveyors, and internal teams to support ongoing loan servicing activities
• Opening, updating and maintaining loan accounts and records on the Phoebus system
• Completing customer due diligence (CDD) and other regulatory checks
• Monitoring loan performance and arrears, escalating issues where appropriate
• Reconciling loan and bank accounts and investigate any discrepancies
• Preparing and reviewing loan statements, redemption statements, and security release documentation
• Producing management information and support audit and reporting requirements
• Assisting with the collection of outstanding payments and the ongoing management of borrower accounts

We offer a competitive base salary depending on experience from £60,000 - £70,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Access to Private Medical Insurance and Medical Cash Plan

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in loan administration, loan servicing, development finance, banking or a similar financial services environment
• Strong attention to detail and a commitment to maintaining accurate records
• Good organisational skills with the ability to manage multiple priorities
• Confident using financial systems and processing transactions
• Strong communication and relationship-building skills
• Ability to work independently and as part of a team
• Experience using Phoebus would be advantageous, but is not essential

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.