Mortgage Administrator - South District

Job Introduction

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

Our branch teams build trusted, long-term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short-term sales targets or bonus-driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long-term value over short-term profit.

This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information

We are looking for a Mortgage Administrator to join the South District MAM team. This role will be branch based, the branch will depend on the successful applicants location.

There will be a requirement to travel within the South district on occasion. A key part of the role will be to actively build relationships with branches (alongside the Mortgage Advisers) to support business growth.

This is a hybrid role and the job holder would ideally be based within commuting distance to one of these branches:

Chichester, Guildford, Henley-On-Thames, High Wycombe, Newbury, Oxford & Abingdon, Oxford Parkway, Portsmouth, Reading, Southampton, Swindon, Winchester and Windsor and Ascot .

• Undertake customer affordability checks for broker introduced mortgages
• Preparation of mortgage and other documentation for mortgages introduced by brokers to Handelsbanken branches to include:
  Mortgage illustrations, Offer letters and start of contract letters.
• Review packaging of broker and direct mortgages to ensure all relevant documentation is available to enable mortgage cases to be progressed by the Mortgage Advisors.
• Engage in direct contact with branches, Mortgage Advisors and brokers.
• To undertake this role, the successful applicant is required to be accredited as part of an approved T&C scheme. You will be supported by your Line Manager, Mortgage Advisors and Mortgage Supervision & Support colleagues in achieving this accreditation.
• In addition to the above you will provide administration support to the Mortgage Advisors in managing the end of benefit process and contract variation documentation on direct mortgages.
• Provide general administrative support to Mortgage Advisors.

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Good working knowledge of the Mortgage process/Broker process
• Good working knowledge of the banks Responsible Lending Instructions
• Attention to detail and a methodical approach
• Good knowledge of Microsoft Office tools, especially Excel, Word and Power Point
• Structured work practice and a strong sense of administrative order
• Ability to build strong…