Finance Support Officer

• Manage the complete lifecycle of student debt
• Support timely billing, effective collections, accurate reporting and resolution of outstanding balances
• Address student finance queries through the finance inbox
• Chase outstanding debt and provide regular reports to the finance team
• Follow up on missed payment plans and collect payments on-site, by telephone and email
• Update the SLC portal for changes of circumstances and clear old queries
• Address government agency payment terms and funding gap issues
• Resolve or escape tuition fee disputes and shortfalls
• Participate in financial projects for ICMP and SAE
• Prepare month-end credit control reports after reviewing student debt
• Participate in month-end closing and reconcile Sage with the Student Management System
• Post receipts and perform credit control and reconciliation tasks
• Raise invoices, prepare reports, collaborate with the general ledger and resolve queries
• Work cooperatively and flexibly with campus and team members during absences and workload peaks

• Based at SAE London Campus
• Permanent, full-time role of 37 hours per week
• Salary up to £30,756 depending on experience
• Full working rights for the UK
• Proven success in a credit control and accounts receivable role
• Articulate and persuasive credit controller skills with cultural awareness
• Excellent negotiation and query resolution skills
• Strong understanding of receivables and collection procedures
• Proficient with technology, databases, office software, Microsoft Office/Google and data management systems
• Proficient in Excel for reporting
• Experience working with internal controls and process improvements
• Knowledge and experience with UK Funding Agencies and the SLC portal is desired
• Knowledge and experience with Sage accounting packages is desired
• Previous accountancy experience is desired
• Part or full AAT qualification is desired
• Successful candidates must obtain a satisfactory enhanced DBS disclosure

Demonstrates expertise in credit control and accounts receivable management, with strong negotiation and query resolution skills. Proficient in financial reporting and reconciliation, particularly using Sage and Excel, while effectively addressing student finance queries and managing outstanding debts.

• Credit Control Management
• Accounts Receivable Expertise
• Sage Accounting Proficiency
• Excel Reporting Skills
• Negotiation and Query Resolution

• Credit Control
• Accounts Receivable
• Financial Reporting
• Reconciliation
• Debt Collection
• Invoice Management
• Data Management
• Process Improvement
• Internal Controls
• Cultural Awareness

• Articulate Communication
• Persuasiveness
• Cooperative Teamwork
• Flexibility
• Negotiation

• AAT Qualification
• Enhanced DBS Disclosure

• UK Funding Agencies
• Student Finance
• Credit Control Procedures
• Billing
• Collections

• Sage
• Microsoft Office
• Google Workspace
• SLC Portal
• Student Management System