Senior Financial Crime Strategy Manager

London Fraud & Financial Crime Strategy – Fraud & Financial Crime Strategy /Employee - Permanent /Hybrid Our Story Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.

Find out more about our fantastic offerings at ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

Want to see us in action? Follow us on Instagram @zopalife

We're looking for a Senior Financial Crime Strategy Manager to play a pivotal role in shaping and evolving our financial crime framework. Reporting to the Head of Financial Crime, you'll act as a trusted deputy, leading major strategic initiatives, influencing senior stakeholders, and helping build the next generation of financial crime controls across the bank.

This isn't a traditional oversight role. You'll work at the heart of the business, partnering with Product, Engineering, Data and Operations teams to design smarter controls, improve customer outcomes and enable safe, sustainable growth.

A day in the life:

Deputise for the Head of Financial Crime across leadership, product and governance forums.

Lead major financial crime initiatives from concept to delivery, including transaction monitoring, screening, customer risk assessment and control optimisation.

Act as a senior decision-maker for complex financial crime matters within delegated authority.

Design and enhance financial crime controls across KYC, screening, monitoring, SARs and customer risk assessment.

Partner closely with Product and Engineering teams to embed effective controls into new products and customer journeys.

Use data, insight and emerging technologies to improve effectiveness, efficiency and customer experience.

Represent the 1st Line position with credibility and influence, working closely with Risk, Compliance and senior stakeholders.

Mentor and develop colleagues, helping build capability across the wider financial crime function.

About you:

Significant experience leading financial crime strategy, controls or operations within banking, fintech, payments or a regulated financial services environment.

Strong expertise across key financial crime disciplines, including transaction monitoring, KYC/CDD, screening, customer risk assessment and SARs.Experience operating as a senior decision-maker and influencing stakeholders at all levels.

A product-minded approach, with the ability to balance risk management, customer outcomes and commercial objectives.

Strong understanding of the UK financial crime regulatory landscape.

Excellent communication skills and the ability to simplify complex topics for diverse audiences.

Why this role?

This is an opportunity to help define the future of financial crime at one of the UK's leading digital banks. You'll have genuine ownership, visibility and influence, working on high-impact initiatives that shape how we prevent financial crime while delivering great customer experiences.

If you're excited by building, improving and challenging the status quo, we'd love to hear from you.#LI-LK1

At Zopa we value flexible ways of working.

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!
* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
* Subject to having the right to work in the country of…