Service Delivery Specialist

What To Expect

Join and Help Deliver Trusted Payment Services.

Salary: Competitive

Report to: Head of Payments

Location: Field Based

Contract Type: 18 month Secondment

Grade: 3B

We're looking for a Payout Service Delivery Specialist to join our Payments team and play a key role in delivering reliable, compliant, and customer-focused payout services.

This is an exciting opportunity for someone with experience in operational service delivery, payments, financial services, or another regulated environment. You'll be responsible for ensuring that our payout services operate efficiently, meet regulatory requirements, and deliver excellent outcomes for clients, Postmasters, and customers.

As a trusted operational expert, you'll help drive continuous improvement, support compliance initiatives, and work collaboratively across multiple teams to maintain high service standards.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

for a detailed overview of our benefits

• Experience working within a regulated, operational, or high-control environment.
• Knowledge of operational risk, controls, and compliance requirements within payments, financial services, or similar sectors.
• Experience supporting high-volume operational or transaction-based services.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement practical solutions.
• Excellent stakeholder management and relationship-building skills.
• The ability to manage competing priorities while delivering high standards of accuracy and service.
• Experience working collaboratively across functions to deliver projects, improvements, and operational objectives.
• Strong communication skills and the ability to adapt your style for different audiences.

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

For more details visit

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact tal

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.