Institutional Client Services Associate; French or German speaking

Position: Institutional Client Services Associate (French or German speaking)
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”  We are looking for a French or Germany speaking enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat.

If you have any additional languages, please disclose them in the application.

We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. Your contribution will play a crucial role in supporting clients with technical or trade-related queries and cultivating lasting professional relationships. At IBUK, we have a supportive culture that encourages our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training and professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

Assistance with multiple trading platforms (desktop, mobile, browser)
Resolution of trade-related queries (order entry, trade execution)
Communication and escalation of high-level issues to relevant stakeholders

Relationship Management for key institutional clients

Project Management of platform and process enhancements

Other tasks, including client training, general market research and development

Qualification & Skills Strong knowledge of listed Equities, Options, Futures, and FXAnalytical problem-solver with a passion for technology and financial markets

Prior experience in international settlements or clearing operations is a plus.

University degree or higher

At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).Location
20 Fenchurch Street, London, EC3M 3BY
8 am – 5 pm, Monday – Friday Benefits Career  support and development

Salary commensurate with experience

Performance-based discretionary cash bonus scheme

Discretionary stock grant

Group Life Assurance cover

Group Income Protection Occupation pension scheme based on Gross earnings

Hybrid working model

Above statutory annual leave, increasing with service

Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)
* Corporate events

Travel season ticket loans

Cycle to work scheme
* on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today! Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, procedures and culture in adhering to and promoting the FCA Consumer Duty within the organisation.