Client & Trade Support Executive

Your role

What you'll be doing

What We Need Corpay is currently looking to hire a Client & Trade Support Executive on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay.

You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Head of Client Support and regularly collaborate with other teams within the division.

How We Work As a Client & Trade Support Executive, Corpay will set you up for success by providing:
Assigned workspace in Moorgate office

Company-issued equipment

Formal, hands-on training

Role Responsibilities Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.

Working closely with Dealers and being first hand support to them and their clients.

Helping to develop and maintain client relationships through excellent service.

Educating Corpay clients on processes where appropriate, to reduce future dependency and contact.

Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses)
Monitoring, chase, and report on outstanding trades requiring wire instructions.

Complying with regulatory requirements including GDPR and CASS obligations.

Self-handling of small complaints with Dealers and escalate any larger complaints to the complaints department and Head of Client Support.

Escalating non-settlement suspicions to Head of Client Support.

Ensuring process manuals are available for all tasks, ensure they are correct and updated accordingly.

Promoting the online platform to clients to enhance security and help them to become self-sufficient. Ensuring we are directing them to Cross Border for online demonstrations. As a result, reduce queries and the need for manual processes.

Acting as a central point for the resolution of Compliance queries, internal and baking

Monitoring and act as a central point for the resolution of Payment investigations though salesforce.

Compiling Error reporting from Client Support perspective.

Maintaining accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.

Providing ongoing recommendations and process enhancements to consistently improve the client experience.

Qualifications & Skills 1 years+ experience in a client facing or Operational role within FX.Experience working in a dealer support/trade support environment is beneficial.

Someone who is honest, flexible and committed. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure t possess excellent communication skills.

Knowledge of a foreign language is beneficial, particularly Spanish or Italian.

You will need to be computer literate with strong knowledge of excel, outlook and other Microsoft products.

You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here efits & Perks4 X Life insurance

Pension scheme - 5% employer contribution

Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to Linked In learning

Free rewards and discounts via Gratitudes Career Progression#LI-WK1#LI-Onsite About Corpay About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.

Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace…