Payment Operations Lead

Global expansion is broken. Without a local company conversion rates fall costs rise and compliance gets messy. Outpost fixes it.

Selling internationally is a maze of tax payments and operational friction. Most brands avoid it or expand slowly and expensively.

Outpost is your modular back office for global commerce.

Pick only what you need - tax payments treasury or operations - and unlock new markets without the overhead. Sometimes we become liable for a merchants taxes. Sometimes we become the legal reseller in each market and carry the payments tax and compliance risk. Other times we give you the tools to do it yourself.

We go live wherever a merchant needs to sell next for digital and physical goods. That means we own the full stack - payments tax compliance treasury and merchant experience.

Sell anything anywhere. Without compromise.

Were looking for a Payment Operations hire to own the part of Outpost where the money actually moves.

When we become the legal reseller in a market we take the payment. Every merchant we onboard gets its own merchant  its own merchant category code never pooled into one shared code which is exactly why our approval rates beat the alternatives. Keeping that true across every market every processor and every merchant is the job.

This is a quantitative role in an operational seat. Youll live in the transaction data: why authorisation rates differ by market issuer card type and hour of day what a routing change is actually worth where a 40 basis point cost difference is hiding which decline codes are recoverable and which are noise. Then youll act on it with processors with engineering and with merchants.

You wont be siloed. Payments at Outpost touches pricing treasury tax and the product roadmap and youll be pulled into all of it. But your edge is the numbers and we want someone whose first instinct on any problem is to pull the data and model it.

Youll work directly with the founding team and with engineering who will build what you spec.

Yes the work is intense. But in return youll get scope and exposure most people wait 10 to 20 years to access.

Youll own economics that decide whether the company is profitable negotiate with processors and banks as a principal rather than a customer and get to see the full machinery of cross-border payments from the inside. We wont handhold but well coach you hard.

Build the system

• Run payment operations agentically. Build agentic system that monitor approval rates triage declines assemble dispute evidence chase reconciliation breaks and draft the processor follow-up so humans only touch the exceptions. Youll design the workflows set the guardrails and audit what the agents produce

• Write the playbooks: new processor onboarding new market launch incident response dispute handling

• Onboard new processors banking partners and local acquiring as we launch new markets

Own payments performance

• Own approval rates by market processor issuer card type and merchant and know why each one moves

• Build and run routing logic. Decide what goes where prove the uplift and iterate

• Run decline recovery: retry logic network tokens account updater 3DS strategy and exemption handling

• Run chargeback operations and fraud strategy. Set thresholds represent disputes keep merchants inside scheme limits

• Own the payment incident path. When authorisations drop in one market at youre the one who spots it and fixes it

Own the economics

• Build full visibility into cost per transaction: scheme fees interchange processor margin FX and where each one leaks

• Own processor relationships day to day. Performance reviews pricing negotiations new partner evaluation

• Model the trade-off between approval rate and cost by market and make the call

• Feed real payment economics into how we price merchants

Own the money movement

• Settlement reconciliation and payouts. Every penny accounted for every break chased down

• Reserve logic and settlement timing by merchant segment and risk profile

• Work with treasury on funding FX exposure and cash timing across our local companies

• Take a market from a 66% approval rate to 90% or better and…