TDS Operations Analyst ; FTC)

Work Location
:

Hours:

Line of Business:

Pay Details:

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description:

Team
:

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure the timely communication of issues/points of interest
• Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Execute more complex transactions and overrides accurately on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Customer
:

• Identify opportunities to improve service delivery
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Shareholder
:

• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalate non-standard or high-risk activities as appropriate
• Prioritize and manage own workload to meet SLA requirements for service and productivity

Role:

• Perform daily post-settlement control activities across multiple asset classes ensuring the timely and accurate completion of operational processes.
• Complete cash and depot reconciliations investigating and resolving breaks and exceptions within established timelines.
• Monitor and manage post-settlement exceptions identifying root causes and escalating unresolved issues to the appropriate stakeholders.
• Liaise with internal trading risk finance technology and external counter parties/custodians to resolve reconciliation discrepancies and settlement-related issues.
• Ensure adherence to operational controls risk management procedures and regulatory requirements relating to post-trade and post-settlement processes.
• Support continuous improvement initiatives by identifying opportunities to automate and enhance reconciliation exception management and escalation processes.

Who We Are

TD Securities is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience.

TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits including medical coverage paid time off career development and reward and recognition programs.

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our…