Client Services Support Administrator

• Perform complex operational tasks accurately and efficiently
• Support daily team activities, mitigate operational risk, and maintain data integrity
• Assist in issue resolution and identify and implement process improvements
• Mentor, support, and train junior colleagues
• Ensure work meets Service Level Agreements and operational standards
• Maintain departmental guides, processes, and procedures
• Produce accurate management information and reporting
• Escalate risks, errors, and workload issues to management
• Adhere to Risk and Control and Policy Frameworks
• Engage in regulatory and audit reviews
• Act as a Subject Matter Expert on project work and resolve complex queries

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Ability to work independently and collaboratively as part of a team
• Professional written and oral communication skills, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements
• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

Demonstrates expertise in operational tasks, risk management, and regulatory compliance within the Financial Services sector. Proficient in mentoring and training, with strong analytical and problem-solving skills to enhance process improvements and maintain data integrity.

• Operational Risk Management
• Regulatory Compliance
• Process Improvement
• Client-Facing Operations
• Project Management

• Data Integrity
• Management Reporting
• KYC Knowledge
• Regulatory Reporting
• Process Documentation

• Attention to Detail
• Time Management
• Professional Communication
• Team Collaboration
• Adaptability

• Financial Services
• Service Level Agreements
• Risk and Control Frameworks
• Audit Reviews
• Stakeholder Engagement