Collections Team Leader

Collections Team Leader

London

To £40,000 plus fantastic bonus and benefits

Our client is the Asset Finance division of a highly successful bank. They are looking to recruit and experienced Asset Finance Collections Team Leader.

The successful candidate will be a results-driven leader with a background in Asset Finance Collections. You will play a crucial role in leading and coaching the Collections team to achieve outstanding results. You will be responsible for ensuring the efficient and collection of Asset Finance arrears and maintaining a pro-active collections strategy.

You will;

• Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
• Create Personal Development Plan with each member of the Collections team and execute upon that plan
• Being accountable for the results and performance of the Collections team
• Effective monitoring and management of workflow queues and activities
• Be the escalation point for the Collections Officers on technical queries and take escalated calls from Brokers/Customers as required, as well as being the initial escalation point for other Functions such as Credit and Customer Service
• Pro-actively manage asset finance portfolio
• Assess each arrears account and assist the team to make appropriate recommendations to management as to most appropriate action to resolve, and also treat the customer fairly