TDS Operations Analyst III

Location: Greater London

Work Location :

London, United Kingdom

Hours:

35

Line of Business:

TD Securities Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Team :

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest

Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Customer :

Identify opportunities to improve service delivery

Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Shareholder:

Support the timely and accurate completion of business processes

Actively review internal processes/activities and provide ideas for process improvement

Investigate and escalate non-standard or high-risk activities as appropriate

Prioritize and manage own workload to meet SLA requirements for service and productivity

Role:

Lead and oversee daily settlement operations, ensuring all activities are completed accurately, efficiently, and in line with established service level agreements (SLAs).Manage the team's workload and delivery, ensuring timely investigation, resolution, escalation, and reporting of exceptions and operational breaks.

Serve as the primary escalation point for complex operational issues, coordinating with internal stakeholders, counter parties, custodians, technology teams, and support functions to drive resolution.

Monitor operational risk, control effectiveness, and service performance through the review of outstanding exceptions, aged items, key risk indicators, and performance metrics, escalating material issues as required.

Provide strong people leadership through coaching, mentoring, and technical guidance, supporting employee development and ensuring adherence to policies, procedures, controls, and regulatory requirements.

Drive continuous improvement initiatives by identifying opportunities to strengthen controls, automate manual processes, enhance efficiency, and reduce operational risk.

Prepare, analyse, and present management information related to reconciliation and settlement performance, service delivery, operational risk, and outstanding exceptions to senior management and governance forums.

Support strategic change initiatives, system enhancements, and process transformation activities to improve operational effectiveness and scalability.

Who We AreTD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the…