Sales & Client Support Associate - Finance

• Permanent
• 21917
• London

Role Overview

Manage the post trade events and relationships with Natixis clients and all internal Stakeholders

Scope is to cover all London Sales originated Fixed Income and Treasury transactions (Sales & Trading level) and all Dubai Sales originated Islamic Finance business

Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope

Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis

What you will be doing

• Promote a strong and reactive performance culture within the Clients Support group
• Actively collaborate and develop strong relationships with the London Front Office desks
• Ensure the best quality of service is delivered to the Natxis clients, i.e. Front Office Sales, Traders, and the Bank’s external Clients
• Communicate efficiently and adequately to transversal departments for transaction downstream chains
• Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the bank’s quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business
• Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction
• Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams
• Analyse reports appropriately and resolve any outstanding issues to prevent potential issues
• Forge strong relationship with Natixis external Brokers
• Scope to cover London Sales Capital Market (Fixed Income + Treasury) originated transactions and Dubai Sales Islamic Finance originated transactions

Additional Accountabilities

• Fixed Income transactions, Treasury Transactions and Islamic Finance Transactions that include (Fixed Income, Treasury, Rates, FX, and Financing)
• Strong adherence to the defined procedures and workflows ensuring all queries are addressed on a timely manner.
• Manage the post trade execution events from pre matching to settlement queries with internal stakeholders and with clients.
• Take ownership and efficiency for all transaction queries arising from the above-mentioned transaction scope
• Establish strong client relationships for all queries arising from their portfolio of trades with NATIXIS as well as internal FO requests.
• Bridge all communication with Paris Head Office in relation to Paris centralised settlements to ensure a seamless settlement with minimal exceptions.
• Assist with development of the Islamic Finance business at NATIXIS with exposure to pre transaction execution and post transaction life cycle processing and confirmation.
• Answer punctual requests from all other NATIXIS Global departments (e.g. Internal Audit, Compliance, Control) and revert accordingly
• Assist with development of the Islamic Finance business NATIXIS through the various from trade inception, stakeholders involved to Operation coordination.
• Ensure vetting process of new Clients is complete and client declared in the systems
• Forward any Client Audit requests to the relevant Audit team
• Ensure all Task in the Client Support daily checklists have been closed in VAULT with all non-closed items marked with ‘Ongoing’ and an additional comment

Excellent knowledge and understanding of Fixed Income & derivatives products
Proven track record of success in managing key stakeholder relationships internally & externally
Strong knowledge of trade processes and trade life cycles
Capacity to challenge and improve processes / systems
Islamic Finance knowledge preferred but not essential
Good communication skills with Traders and Trade Support team
Resilient, tenacious and positive in everything you do