Credit Controller

Credit Controller – 12 month fixed-term contract – £28,480 - £31,405

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

Sageis a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

• Do more
  – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together
  – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term
  – experimenting, taking risks, and investing in new ideas

Our Finance team plays a vital role in supporting the organisation's success by ensuring strong financial health, delivering excellent service to our customers, and maintaining trusted business relationships. As part of a collaborative and supportive team, you'll work closely with colleagues across Finance, Sales, Customer Services, and Credit Risk, while building relationships with clients.

• An excellent communicator who can confidently build positive relationships through both written and verbal communication?
• Someone who can demonstrate a track record of managing customer accounts, recovering outstanding debt, or delivering excellent customer service in a finance-related environment?
• Highly organised, able to prioritise competing tasks, manage your workload effectively, and consistently meet deadlines?
• Diligent and committed to maintaining high levels of accuracy when processing financial information and managing data?
• Comfortable handling sensitive conversations professionally, remaining calm, resilient, and solution-focused?
• A confident negotiator who can influence outcomes positively while maintaining strong customer relationships?
• Proficient in Microsoft Office applications, including Excel and Word, with the ability to work confidently with financial systems and reporting tools?
• Someone who takes ownership, demonstrates integrity, and is motivated by delivering high-quality outcomes for customers and colleagues?
• Committed to working collaboratively and contributing to an inclusive, supportive, and respectful team environment?

As a Credit Controller, you'll be responsible for a portfolio of customer accounts, ensuring outstanding balances are handled effectively and professionally. You'll build positive relationships, support timely invoice payments, resolve queries, and help maintain the accuracy of financial records.

• Build strong, professional relationships developing positive engagement that supports timely payments and outstanding client care.
• Proactively lead customer accounts to reduce outstanding debt and improve cash collection performance.
• Follow up on overdue invoices through a variety of communication methods, ensuring payments are recovered in line with agreed terms.
• Evaluate and process credit requests, helping to minimise risk while supporting business growth.
• Negotiate sustainable repayment arrangements that balance customer needs with business objectives.
• Process, reconcile, and maintain accurate customer invoice records to ensure financial data remains reliable and up to date.
• Post and allocate customer payments accurately within the…