Senior Compliance Manager; 1st Line of Defence

Hello there. We2re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers dont like about finance and does the opposite. Were redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre weve built a business that empowers everyone to aim high, every day, to move finance forward.

Find out more about our fantastic offerings at  !

Our Story
Hello there. Were Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers dont like about finance and does the opposite. Were redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre weve built a business that empowers everyone to aim high, every day, to move finance forward.

Find out more about our fantastic offerings at  !
Were incredibly proud of our achievements and none of it would be possible without the amazing team here. Its not just industry awards were winning, weve also been named in the top three UK 39s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, youll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The 1st Line of Defence (1

LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank7s risk framework to embed effective and efficient risk management into everything we do.
We are looking for an experienced Senior Compliance Manager to join our team to partner with our lending business. Youll closely with key stakeholders across the bank, while also supporting operational areas such as collections, customer service and customer care where required.
The role itself is an exciting opportunity for a compliance professional motivated by driving change and contributing to delivering responsible growth and a truly customer-centric experience.
The right person for this role will be pragmatic, have strong compliance technical knowledge, good critical thinking skills and be comfortable operating with a high degree of autonomy. This is a hands-on role requiring you to work closely with the business in a fast-paced environment, finding smart, practical ways to support growth while managing conduct risk effectively.
About You
Well be an experienced compliance professional with a strong understanding of the FCA 27s handbook, key regulatory requirements and approach to principles-led regulation consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable.
Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise.
A strong understanding of Consumer Duty and how this underpins regulatory guidance is essential.
Experienced in leading the design and execution of compliance-led reviews.
Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices.
A pragmatic, outcome-oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business.
A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to balance business objectives with compliance.
Acts as a trusted source of knowledge and point of contact for colleagues across the business,…