Collections Executive

Collections Executive
London | Hybrid About MCL Finance

At MCL, we help small and medium-sized businesses access the capital they need to grow - quickly, clearly, and with care. Since 2018, we've supported over 2,000 SMEs across the UK and UAE, and we're not slowing down. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that feels human, not transactional.

We back ambition with real funding, smart tools, and a team that gets what running a business really takes. Our model puts people over paperwork - we work with brokers and business owners to deliver funding that fits, without the faff.

To reshape SME finance and level the playing field - funding that's fast, fair, and fits for the businesses of the future.

Growth - Not just business growth - personal growth, team growth, process growth. We level up.
Enthusiasm - No fake hype. Just energy, urgency, and actually giving a toss.
Maintaining Accountability - Own your actions and interactions. If it's off, say it. If it's broken, fix it.
Seeing Strategically - Eyes on the big picture. Help us make smarter long-term moves.

We're looking for an experienced Collections Executive to support our clients across the collections and recoveries lifecycle. You'll likely be an experienced collections professional within business-to-business lending, with the knowledge and ability to support customers through both early arrears and late-stage recoveries. This is a hands-on role: you'll have ownership of a selection of accounts in arrears and will use your skills and experience to ensure positive collections outcomes and client support.

You'll draw on your knowledge of late-stage recoveries to support MCL's work with our partners on relevant cases, including insolvencies and formal recovery action.

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates
• Working towards individual and team KPIs and SLAs

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections - specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset - you enjoy solving problems and making things better

• Competitive salary
• Bonus potential
• Collaborative working environment
• Hybrid work, with flexibility on office days
• The chance to make a real impact in a growing business on a mission to reshape SME finance
• A team that gets what running a business really takes