Mortgage Manager

An established and growing property business is looking for an experienced Mortgage Case Manager to manage mortgage and lending applications from initial assessment through to completion.

The Case Manager will act as a central point of contact between brokers, lenders, underwriters, valuation providers and clients.

The initial focus will be predominantly residential lending, with the opportunity to support bridging, buy-to-let, commercial and more complex finance cases as the service develops.

You will take ownership of a portfolio of live mortgage and finance applications, ensuring that each case progresses accurately and efficiently.

The role will involve assessing borrower circumstances, understanding lender criteria, researching suitable funding options and managing applications through submission, underwriting, formal offer and completion.

This position would suit an experienced Mortgage Case Manager, Mortgage Administrator, Underwriter or lender-side professional with strong technical knowledge and the ability to manage relationships across multiple parties.

• Assess client circumstances, income structures and property details to establish suitable borrowing options
• Research the lending market and identify appropriate finance solutions from a broad panel of lenders
• Compare interest rates, loan-to-value options, valuation routes, lender criteria and overall product suitability
• Present brokers with clear lending options and recommendations for each application
• Maintain an up-to-date understanding of lender products, appetite and underwriting requirements
• Prepare and submit accurate mortgage and finance applications through lender portals
• Manage applications from submission through to formal offer and completion
• Liaise directly with lenders, business development managers, underwriters and valuation providers
• Respond to underwriting queries and provide any additional information required to progress applications
• Monitor valuations, documentation, outstanding conditions and lender requirements throughout the case lifecycle
• Identify potential risks or delays at an early stage and recommend practical solutions
• Provide clear and regular progress updates to brokers, clients and internal stakeholders
• Manage a high-volume pipeline of applications at different stages of the lending process
• Maintain accurate and complete case records in accordance with FCA and internal compliance requirements
• Support the delivery of a clear, well-managed and professional experience for clients

• Previous experience within a mortgage brokerage, lender, specialist finance provider, underwriting team or mortgage case management function
• Strong working knowledge of residential mortgages, lender criteria and the end-to-end application process
• Experience researching and comparing products across multiple lenders
• Proven experience managing mortgage applications from submission through to offer and completion
• Confidence liaising directly with underwriters and resolving lending queries
• Ability to review financial information and assess borrower and property suitability
• Strong organisation and prioritisation skills, with the ability to manage a substantial active caseload
• Clear written and verbal communication skills
• High attention to detail
• Strong understanding of mortgage regulation and compliance requirements
• Ability to work effectively in a fast-paced environment while managing cases of varying complexity
• CeMAP qualification or progress towards qualification
• Previous lender-side or underwriting experience
• Experience with in bridging finance, buy-to-let, commercial mortgages or specialist lending
• Existing relationships across the lending market
• Experience working within a growing or…