Interim Head of Credit Control; EH

Interim Head of Credit Control (EH114199)

Eton Bridge Partners Ltd Posted 2 days ago

Our client, a global and highly respected professional services organisation, is seeking to appoint an Interim Head of Credit Control. This is an exciting opportunity to lead the transformation of a complex international collections function, driving improved cash collection performance, operational efficiency and process discipline across a business operating in more than 70 countries.

Reporting to the Head of Finance Shared Services, with a strong partnership into senior finance leadership, this newly created role has been established to improve collection outcomes, strengthen account coverage, and address legacy challenges created by organisational change. Working across a large-scale outsourced operating model, you will engage with stakeholders across Finance, Commercial, Sales and Operations while helping to shape the future collections strategy of the organisation.

Key Responsibilities:

• Lead and enhance the performance of the global credit control function, driving improvements in collections, account coverage and cash recovery
• Turn around aged debt balances by identifying and removing barriers to collection, including billing issues, disputed invoices and legacy practices
• Develop and implement best-practice collections processes, controls and governance to improve operational efficiency and compliance
• Partner with outsourced Accounts Receivable teams and key stakeholders across Finance, Sales, Commercial and Operations to resolve collection challenges and improve outcomes
• Shape the future collections operating model through performance reporting, process improvement initiatives and continuous optimisation of the end-to-end collections cycle

Candidate Profile:

• Proven experience leading large-scale credit control or collections functions within a complex, international B2B environment
• Demonstrable track record of improving collection performance, reducing aged debt and driving measurable cash recovery outcomes
• Experience managing sizeable ledgers, ideally within organisations with revenues of £600m+ and operations across multiple countries
• Strong stakeholder management and influencing skills, with experience working across outsourced/shared service models and engaging both finance and non-finance teams
• Commercially minded change agent with a strong understanding of collections best practice, governance and process improvement

Package & Working Arrangement:

• Fixed-Term Contract
• Hybrid working arrangement - office presence 2-3 days per week (offices in London and on the South Coast)

This role will particularly suit an experienced credit control or accounts receivable leader who has successfully delivered collection improvement programmes, managed complex international stakeholder groups, and driven meaningful change within a large-scale B2B environment.

credit control collections cash management process improvement stakeholder management