Head of Professional Standards & Quality; Wealth Management or Tunbridge

Job Introduction

Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,

Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,

Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.

This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Reporting to the Head of Wealth and forming part of the Wealth Management Leadership team, the Head of Professional Standards & Quality leads the development, implementation and oversight of professional standards, accreditation, quality assurance, business governance and MI across the Wealth business, so that our advice is consistently high-quality, compliant and delivered in the client’s best interest.

This is a senior, strategic leadership role, accountable for the quality of advice and the professional standards that sit behind it across the business. It sets direction, shapes standards and holds the functions within its remit to account.

The role leads the Standards & Quality function and owns the Training & Competency (T&C) scheme as it applies to advice, covering both Area Managers and Client Directors. A central function that underpins the advice process sits within its oversight remit.

The Wealth Assurance Team provides independent file review and quality assurance of advice, evidencing good client outcomes under Consumer Duty evidenced through provision of relevant MI.

Its focus is the quality of advice, the professional standards behind it, and the effective oversight of these functions.

This role can be based in either London, Tunbridge Wells or Manchester offices with the requirement for the successful candidate to travel to the other offices on occasion.

• Provide strategic leadership on professional standards, accreditation and the quality of advice as a member of the Wealth Leadership Team, setting the direction and standards for the advice process.
• Lead and develop a high-performing Standards & Quality function, setting clear objectives and standards and holding the functions within its remit to account for delivery.
• Draw on management information and outcomes data to assure the quality of advice, evidence good client outcomes and drive continuous improvement.
• Provide strategic advice to the Wealth Leadership Team and key stakeholders and contribute to organisational strategy and long-term growth objectives.