Credit Controller

Working as part of the wider Revenue and Credit Management team, the Credit Controller will be responsible for reducing aged debt across the UK offices. The role requires regular interaction with clients, partners and fee earners, and plays an important part in managing the firm’s cashflow and client relationships.

Effective communication skills, commercial awareness, and an anticipatory approach to problem-solving are essential.

• Diligently chase aged debt by email and telephone, completing a minimum of 10 client calls per day.
• Arrange and attend ad-hoc and monthly meetings with partners and fee earners to discuss debtor exposure and agree strategies for recovering aged and/or challenging debts.
• Attend partner meetings alongside Revenue Controllers to understand overall financial exposure and support collaborative decision-making.
• Escalate problematic clients, fee earners or complex debts to the Credit Control Manager or Revenue Manager as appropriate.
• Liaise with international Dentons teams where required to support global client relationships and cross-border billing/collections.
• Maintain accurate and detailed debtor notes and activity logs within the Elite 3E Collections system.
• Assist the Credit Control Manager with the preparation of monthly or ad-hoc reports.
• Support daily banking activities including allocating payments.

• Respond to finance queries from partners, fee earners and secretaries in a timely and professional manner.
• Provide assistance to the Revenue team on ad-hoc projects as required.
• Collaborate with international Dentons offices as relevant to client or matter requirements.
• Support month-end billing and be willing to work beyond core hours when required to meet deadlines or client expectations.

• Previous experience in a credit control role with a thorough understanding of collections processes.
• Experience with in a law firm or professional services environment is welcome but not essential.
• Knowledge of Elite 3E would be helpful.

• Skilled communicator, able to engage effectively with clients, partners and fee earners, including handling challenging conversations with professionalism and tact.
• Effective interpersonal skills, with the ability to build positive working relationships across all levels of the firm.
• Highly organised and detail-focused, demonstrating accuracy and consistency in all aspects of work, including record keeping and follow-up actions.
• Self-motivated and keen, taking ownership of tasks and demonstrating initiative while knowing when to elevate issues or seek guidance.
• Maintaining composure in challenging situations, capable of handling multiple priorities and working efficiently within tight time frames, especially during high-demand billing cycles.
• Collaborative team player who contributes positively to team goals, shares knowledge, and supports colleagues during peak workloads.
• Commercially aware, recognising the importance of cashflow, client relationships and the wider financial impact of aged debt.
• Professional and dependable, demonstrating an exemplary work ethic, a collaborative spirit and a commitment to delivering high-quality service.
• Technically competent, with proficiency using MS Office (especially Excel) and the ability to quickly learn new systems or financial software.

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