Financial Crime Transformation and Design Lead Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

As a Financial Crime Transformation and Design Lead Manager, you will provide Financial Crime and Fraud expertise across strategic transformation initiatives, translating regulatory obligations, risk appetite requirements and control expectations into future-state business, process, technology and data solutions, while ensuring effective controls are embedded across customer journeys, systems and operating models.

• Act as the lead Financial Crime and Fraud representative across strategic transformation initiatives, primarily Next Gen, ensuring regulatory obligations, risk appetite and control requirements are embedded into future-state business, operational and technology designs.
• Shape future-state customer journeys, operating models, processes and control frameworks, providing expert challenge and oversight from an independent second-line perspective.
• Define, maintain and communicate Financial Crime and Fraud business, process, data and control requirements, ensuring programme outcomes align with regulatory expectations and organisational risk appetite.
• Design and influence effective preventative, detective and monitoring controls across technology solutions, operational processes and customer lifecycle journeys.
• Review and challenge proposed solutions, identifying control gaps, weaknesses and emerging Financial Crime and Fraud risks before implementation.
• Leverage lessons learned from regulatory findings, remediation activities and control weaknesses to drive continuous improvement and strengthen future-state solutions.
• Support the delivery of technology-enabled controls, digital onboarding, screening, monitoring, automation and AI-driven capabilities, ensuring appropriate governance, transparency and human oversight are maintained.
• Assess financial crime, fraud, operational, technology, data and regulatory risks across transformation initiatives, ensuring appropriate mitigations are embedded within programme designs.
• Influence senior stakeholders and governance forums to ensure Financial Crime and Fraud considerations are reflected in key business, technology and programme decisions.
• Provide robust challenge, recommend design enhancements, escalate material risks where required and support the successful delivery of compliant, sustainable transformation outcomes.
• Provide recommendations regarding Financial Crime readiness and implementation risk associated with programme deliverables.

• Any other duties as reasonably required within the role

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Significant experience within Financial Crime, Fraud, Compliance, Risk or a related control function within a regulated environment.
• Strong subject matter expertise across Financial Crime disciplines, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions, screening, transaction monitoring, investigations and customer lifecycle controls.
• Proven experience supporting large-scale transformation, technology, digital or strategic change initiatives, with the ability to translate regulatory requirements into practical business and…