Collections Executive

London (hybrid) | Reporting to:
Senior Collections Manager

Since 2018, we’ve helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes.

Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

We're looking for an experienced Collections Executive to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset — you enjoy solving problems and making things better

• Salary range: £35,000 - £40,000 pa
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!