Services Officer

About The Role

Join Our Fast-Paced, Customer-Focused Payments Team!

Role:
Payments Officer – Payment Services

Grade:
Scale 6 (Permanent)

Location:

222 Upper Street Team:

Payments Team (Finance, Resources)

An exciting opportunity has opened in our Payments Services Team during a pivotal time of transition. You will help keep one of the council’s key financial operations running smoothly, securely, and efficiently, while providing support to service users, external suppliers and delivering outstanding service

• Process secure, accurate information to ensure timely payments in line with KPIs
• Support and maintain financial systems, ensuring data integrity
• Provide guidance and training to staff and suppliers
• Monitor, test, and resolve payment systems issues
• Maintain accurate, secure, GDPR-compliant financial records
• Support reporting, year-end activity, and process improvements

• Finance/accounts payable experience
• Strong IT and Excel skills; confident with financial systems
• Able to prioritise and meet tight deadlines under pressure
• Strong communication and customer service skills
• Skilled in resolving queries, from simple to complex
• Good knowledge of GDPR with strong attention to detail

You’ll work alongside a dedicated, collaborative team led by the Payment Services Manager. Known for their “can-do” attitude, the team thrives on delivering top-tier service and putting both our internal and external customers first.

For further information or for an informal conversation about the post, please contact:

Mario Christofides

Payment Services Manager

mario.c

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t beclearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, wehave to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note:

Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero-tolerance approach to any unlawful discrimination, harassment, and victimisation on…