Manager, Operations Quality Assurance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and Tik Tok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

The Opportunity：

This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data‑driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance.

As Senior Manager of Global Quality Assurance, you will:

• Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.).
• Design, implement and continuously enhance QA programs that cover all key operational functions.
• Deliver high‑quality QA reports and track remediation initiatives to effective closure.

You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast‑growing business environment.

What you’ll be doing:

• Gain an in‑depth understanding of Airwallex’s product offerings and AML / Risk‑related processes and controls across the end‑to‑end customer and transaction lifecycle.
• Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards.
• Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables.
• Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements.
• Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure.
• Drive and support global projects and initiatives for operations excellence, providing data‑driven analytics and insights to support informed decision‑making

What you’ll bring:

• Bachelor’s degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines.
• 8+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles:
  Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit, fraud, brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments.
• Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries.
• Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR…