Director, Head of Billing - Services

Job d:

Location:

London, England, United Kingdom Category:
Product Management and Development, Executive, Services Company:
Citi Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Platform and Data Services (PDS) team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Head of Billing will be responsible for designing, simplifying, implementing, and executing the pricing processes end to end for Services in close partnership with all products, functions and clusters when applicable. This role reports into the Head of Pricing, Billing and Statements (PBS), and is part of the Platform and Data Services (PDS) organisation.

What you’ll do:

Identify and review all the billing processes across Services to assess areas of strength and weakness.

Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and execution

Develop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investment

Develop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessary

Responsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and sales

Review all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and tools

Responsible for the roll-out of common billing platforms across all the targeted markets

Work with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yet Working closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignment

Define and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunities

Implement a central database for invoices and charges for all products that allows for robust price analytics and benchmarking

Maintain and further improve the Client Profitability Tool What we’ll need from you:

A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy in the Services business

Knowledge of Payments & Receivables, Investor, and Issuer products and the nature of how clients use these services, how they are priced, etc.

Experience in collaborating across teams to receive relevant information from each respective team required.

Forward looking, strategic thinker with strong understanding of Treasury & Trade Solutions products

Creative, innovative, high energy with strong initiative

Strong communication skills

Strong executive presence

Comfortability presenting to senior leadership

Influencing skills to manage stakeholders effectively

Strong execution and project management skills: thorough follow-through & attention to detail

Strong analytical and problem-solving skills; familiarity with data analytics a plus Excellent interpersonal skills and ability to work with partners

Bachelor’s Degree or equivalent, Master’s a plus Proficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)
What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn,…