Service Manager

Reference: 14107

Investec – Where Out of the Ordinary Happens At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for out performance, you'll help shape bold solutions for clients who expect something more than the ordinary.

At Investec, we're building something distinctive. Our new Mid-Corporate Banking proposition is designed to deliver Corporate Banking that feels like Private Banking, supporting ambitious, fast-growing businesses with a highly personalised and connected client experience.

As a Service Manager, you will play a pivotal role in bringing this vision to life. Working closely with Relationship Directors and specialist teams across the bank, you will act as a trusted partner to clients throughout their journey with Investec. From onboarding and activation through to ongoing servicing, you will help ensure every interaction is seamless, responsive and relationship-led.

This is an opportunity to join a dynamic and experienced team at an exciting stage of growth, helping to shape the future of Investec's Mid-Corporate Banking offering in the UK. You will build strong relationships with clients' Finance and Operations teams, acting as a key point of contact and ensuring they receive exceptional support throughout their banking relationship.

What will I be doing?

Partnering with Relationship Directors and Product teams to showcase and deliver Investec's client service proposition to prospective and existing clients.

Understanding clients' operational banking requirements and contributing to the development of tailored client solutions and proposals.

Creating onboarding, activation and migration plans that give clients confidence throughout their transition to Investec.

Coordinating the end-to-end onboarding journey, working closely with Operations, KYC, Product and Legal teams to ensure a smooth experience.

Leading client welcome calls, setting clear expectations and maintaining proactive communication throughout implementation.

Supporting the migration of transaction banking accounts and payment information onto Investec platforms and services.

Managing service-related queries and complex escalations, ensuring issues are resolved efficiently and effectively.

Conducting service reviews and coordinating account closures or client transitions when required, ensuring a professional and seamless experience throughout the client lifecycle.

What are we looking for?

Essential skills and experience

Experience in a client service, client relationship or service management role.

Strong understanding of corporate banking clients and corporate banking products.

Ability to navigate banking systems and work effectively across operational teams.

Experience coordinating stakeholders across multiple functions to deliver positive client outcomes.

Strong communication skills with the ability to build credibility and trusted relationships with clients and colleagues.

Excellent organisational, prioritisation and problem-solving skills.

Strong analytical thinking and the ability to manage complex situations effectively.

Learning agility, curiosity and an interest in leveraging technology, including AI and CRM tools, to enhance client service.

Desirable skills and experience

Experience supporting onboarding, activation or migration activities within a banking environment.

Experience managing operational service reviews and client service escalations.

Knowledge of transaction banking products and services.

Experience working closely with relationship management, product, operations, legal or KYC teams.

Understanding of the operational needs of mid-market corporate clients.

Experience coordinating end-to-end client lifecycle activities across multiple stakeholders.

Interest in continuous improvement and enhancing client experiences through process optimisation.

Ability to build strong relationships with client Finance and Operations teams.

At Investec, we look for people who bring curiosity, integrity and a collaborative mindset. You'll be committed to delivering fair client outcomes, maintaining appropriate regulatory knowledge and contributing to a culture where exceptional client service and teamwork are at the heart of everything we do.

If you're passionate about building meaningful client relationships and want to help…