TDS Operations Analyst III - FTC

London, United Kingdom

0

TD Securities

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

• Pay Details:
  We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
• Job Description:
  
  12 month FTC
• Customer
• Execute more complex transactions and overrides accurately, on time and in line with
• established guidelines/procedures while adhering to formal or informal Service Level
• Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from
• transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter
• expert for small-scale projects/ initiatives in accordance with project management
• methodologies
• Refer or elevate processing or operational issues as needed based on a solid
• understanding of the issue, connecting with the appropriate function/partner to facilitate
• resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of
• cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels,
• answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating
• business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing
• questions/concerns in an effective and timely manner

• Support the timely and accurate completion of business processes and procedures according to SLA requirements
• Contribute to business objectives for operational excellence – identify, suggest and actively
• participate in improving standards, policies, procedures, and solutions
• Continually develop understanding of internal and industry regulations and trends,
• contributing to team knowledge of emerging issues/risks, and assess potential impacts as itrelates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD’s risk appetite that enhance the customer experience and support business objectives
• Ensure documentation that is prepared / completed is accurate and properly reflects client business intentions and is consistent with relevant rules / regulations
• Contribute to the development/delivery of presentations/ communications to management or broader audiences
• Ensure necessary due diligence to support the accuracy of all customer transactions /
• activities
• Maintain a culture of risk management and control, supported by effective processes in
• alignment with risk appetite; adhere to enterprise frameworks and methodologies that relateto operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Protect the interests of the organization – identify and manage risks, and elevate nonstandard, high risk transactions /…