Client Onboarding Lead

We are a rapidly growing Wealth Tech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations.

We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill-sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe’s leading investors.

Onboarding is our clients’ first real experience of working with Y TREE – and the part of their journey we most want to reinvent. Most of the families we work with bring several trusts, companies or investment vehicles, often across more than one country, and onboarding them well takes both deep expertise and a process built for that complexity.

As Client Onboarding Lead, you will own how onboarding works at Y TREE and shape what it becomes. Working with our New Client Relationships and Product teams, you will redesign it end to end – building a tech-led process that scales without losing the personal touch.

You will do this while delivering today’s onboarding: guiding our most complex clients through to becoming a client, acting as the firm’s go-to person for Source of Wealth and Source of Funds, and being the client’s advocate whenever the process gets in their way. You will be the person who knows today’s process best – and the one best placed to make it better.

• Take today’s onboarding process and redesign it for the future – identifying what is slow, manual or frustrating, and fixing it with automation where it helps and people where it matters.
• Lead onboarding change with our Product team: bring clear, well-evidenced briefs on what needs to change, and help shape and test the solutions.
• Make onboarding as client-first as everything that comes before they become a client, so clients always know where they stand and why each request matters.
• Evaluate and introduce digital tools (e.g. automated workflows, AI) that make onboarding faster and easier for clients and the team.
• Measure what matters – how long it takes to become a client, where cases stall, and how clients feel about it – and use it to decide what to fix next.

• Own the onboarding experience for High Net Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients, so that becoming a Y TREE client feels as considered and personal as the journey that led them to choose us.
• Act as the client’s advocate with Advisers and senior colleagues, smoothing their path while holding firm on compliance.
• Keep clients, advisers and colleagues up to date across several cases at once, so everyone knows where each case stands and what happens next.

• Own complex onboardings end to end, including clients who bring multiple trusts, companies, Financial Investment Companies (FICs) and international structures.
• Be the central point of contact for Source of Wealth (SoW) and Source of Funds (SoF) on complex cases, using expert judgement and experience to meet our compliance standards in full.
• Prepare complex client cases for the Business Acceptance Committee, working with New Client Relationships and Compliance. Make sure each client’s situation, balance sheet and wealth structure is fully understood, so the committee can decide whether this is the right client for us – and whether we are the right firm for them.

• Exceptional client-facing skills and…