Ao​/Client Servicing Analyst

Who You’ll Work With:

Investment Operations Client Servicing

What You’ll Do:

The Client Servicing Onboarding Analyst provides a high level of support for the take on and ongoing service of AB Institutional clients. The individual will Project manage new client onboarding activity and act as a first and ongoing point of contact for any operational client service needs. The key objective is to achieve internal and external client satisfaction during the full client lifecycle.

• Work closely with internal stakeholders to manage fund/mandate launches, closures, and transition events (Custodian Changes, Name changes, In Specie Transitions, Benchmark Changes)
• Project Manage the end to end process and mitigate risks associated with fund/mandate launches, closures, and transition events
• Manage communication with external parties e.g. custodians, administrators, transition managers and in some instances the underlying client throughout the life cycle of the event
• Manage communication internally and externally during events to ensure all stakeholders are aware of progress and are contributing towards the target completion dates
• Manage the operational set up of each transition event on internal systems and establish custodial accounts and linkage
• Work closely with the Legal team to co-ordinate the review of the IMA between internal stakeholders
• Work closely with the Derivatives Administration team to facilitate the set-up of Trading Agreements for trading of derivative products
• Ensure that market openings for new clients are completed in advance of funding date and new market requests are completed on a timely basis for existing clients
• Co-ordinate the review and approval of Operating Memorandum Reviews and Operational SLA’s (legally contractual documents outlining the services the asset manager commits to provide to client and or their administrator).
• Provide direct client servicing for all operational queries related to the ongoing management of EMEA client accounts
• Maintain awareness of internal team’s processes and controls as well as the changing regulatory environment
• Foster and maintain strong working relationships withother functional areas of the business as required
• Build and maintain strong relationships with external service and system providers
• Adhere to SLA’s as defined within the Client Servicing procedures.

• Participation in department initiatives and projects.
• Ongoing review of current systems, procedures and processes, making recommendations for improvement, where required.
• Participate in Operational Risk initiatives as required.

What We’re Looking For:

• Candidates will have a degree or alternatively minimum A Level standard of education with a solid track record in a similar client servicing / operational role to be considered.
• Relevant industry professional qualifications (such as the IMC or IAQ’s) are desirable, but not essential.
• Minimum 1-2 years of experience on the buy-side in either a client servicing or operational role.
• Additional European languages would be a distinct advantage also
• Strong communication skills, both verbal and written.
• Strong industry knowledge regarding Operations Middle and Back Office functions;
  Settlements, Confirmations, Reconciliation, Client Reporting, Performance, Pricing & valuation, Corporate Actions, Client Guideline Management.
• Experience of financial systems, e.g. SWIFT, TLM, Bloomberg, custodian proprietary systems, Portfolio Accounting Systems (e.g. Hi Portfolio, Portia, etc).
• Competent user of MS Office suite.
• Strong experience of manual and automated reconciliations.
• Strong knowledge of Investment Product Classes;
  Equity, Fixed Income, Forwards, Derivatives, Alternatives
• Strong knowledge…