Senior Administrator

As a Senior Administrator, you will undertake a range of activities to support the delivery of complex, high-profile Executive and Discretionary share plan operations. Working closely with colleagues across the wider Premier team, you will help ensure that all work is completed accurately, on time and in line with client expectations.,

• Prepare trades using established templates, incorporating client-specific requirements and ensuring timely execution in line with policy.
• Prepare and issue accurate post-trade client reports in accordance with each client's bespoke requirements.
• Support the settlement of Executive and Discretionary trades, including share allocations and payments to clients and participants.
• Liaise with clients, Client Relationship Managers, payroll providers, third-party brokers, registrars, trusts and internal teams to coordinate settlement instructions, monitor progress and resolve queries.
• Manage your workload to meet client SLAs and regulatory requirements, escalating any risk to delivery promptly to the Team Leader.
• Work closely with brokers to ensure stock is delivered accurately and in a controlled manner, recognising the high-value and high-profile nature of transactions.
• Complete complex manual calculations, including tax and liability calculations, accurately and within required timescales.
• Respond professionally and promptly to share plan queries from senior executives.
• Coordinate with internal teams to submit trade instructions, book foreign exchange contracts in EQ Pay and issue contract notes to participants.
• Complete rectification activity across multiple platforms and work with teams including EQX and IT to investigate reconciliation breaks and resolve them within agreed deadlines.
• Prepare and reconcile outgoing files for client payroll and HR teams, ensuring all bespoke processes are followed and related queries are resolved.
• Ensure data transferred between core operating systems is complete, accurate and timely, investigating reconciliation differences and duplicate payments where identified.
• Monitor GBP and foreign-currency tax and proceeds payments to clients and participants, including booking foreign exchange, maintaining beneficiary details in EQ Pay and reconciling dispatched funds.
• Investigate failed or rejected payments, obtain and validate bank details, and arrange onward or manual payments in line with policy.
• Investigate cash and stock reconciliation queries, working with Reconciliations, Custody Cash and CASS Oversight teams to resolve breaks and arrange required funding or stock provisions in line with CASS and COBS requirements.
• Provide timely information to support the reporting of operational losses and breaches, and contribute to corrective and preventive action activity where required.
• Monitor dividend record dates, ensure stock is received by the due date and arrange provisions with internal teams where required.
• Investigate dividend market claims, identify the relevant participant and prepare any required cheque or BACS payments.
• Support the successful onboarding of new clients, processes and services into the team.
• Maintain awareness of the EQ Escalation Policy and escalating risks, issues and incidents through the appropriate channels.
• Undertake other reasonable duties as requested by the leadership team. Self-motivated, proactive and able to use initiative while maintaining focus in a fast-paced environment.
• Strong organisational and time-management skills, with the ability to prioritise competing demands and meet deadlines.
• Confident communicating with internal stakeholders, clients and customers at all levels, with appropriate support and guidance.
• Strong verbal and written communication skills.
• Strong attention to detail and a consistent commitment to accuracy.
• Good numerical skills, with the confidence to complete and check complex calculations.
• Ability to work confidently both independently and collaboratively as part of a team.
• A clear understanding of excellent customer service and a commitment to delivering positive customer outcomes.
• Ability to remain calm, focused and delivery-orientated when working under pressure.
• Enthusiasm for learning and a commitment to contributing to a culture of continuous improvement.
• Good working knowledge of Microsoft Office, particularly Excel.
• Confident using AI and digital tools responsibly to improve efficiency and quality.
• Knowledge of share plans and internal systems, including Sirius, Centive, Xanite, Optitrade and EQ Pay, would be advantageous,…