Head of Compliance Monitoring

Lendable is on a mission to build the world's best technology to help people get credit and save money.

We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance
. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

About the role

As Head of Compliance Monitoring, you'll own Lendable's risk-based compliance monitoring programme and lead the team that delivers it. You'll provide independent second line assurance that the business meets its legal and regulatory obligations, and evidence the outcomes customers actually receive rather than the processes behind them.

You'll report to the Head of Compliance (SMF 16, Compliance Oversight) and deputise for them, including at Board meetings and sub-committees. This is a senior, hands-on role for someone who has built a second line monitoring function in a UK FCA regulated consumer credit firm and wants the autonomy to shape one in a fast-growing fintech. The role is not itself a Senior Manager Function.

What you’ll be doing/impact on objectives

• Own the compliance monitoring plan and methodology, refreshing it annually and in-year in response to emerging risks, regulatory change, MI, complaints and FCA publications

• Maintain a monitoring universe covering PRIN and the Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, the Consumer Credit Act, financial promotions and UK GDPR

• Scope and deliver thematic and BAU reviews across the customer journey, including affordability (CONC
  5), financial promotions (CONC
  3), arrears and forbearance (CONC
  7), vulnerability, fees and charges and complaints handling (DISP)

• Test the design and operating effectiveness of first line controls, and provide second line assurance over first line quality assurance

• Issue clear, evidence-based reports setting out findings, root cause, risk ratings and owned actions, then track remediation to closure and validate that it worked

• Escalate actual or potential customer harm promptly, and assess it for redress and for notification to the FCA under Principle 11 and SUP 15

• Produce monitoring MI for the Head of Compliance, executive management and the Board, and present it at committees

• Support FCA supervisory engagement, information requests and skilled person (s166) reviews, and coordinate coverage with Internal Audit, Risk and first line QA

• Bring data protection into scope, testing UK GDPR and DPA 2018 compliance alongside the Data Protection Officer

• Lead, coach and develop the compliance monitoring team, planning resource against the plan and building capability through data, analytics and better tooling

What we’re looking for

• Demonstrable compliance monitoring experience within a UK FCA…