Quality Assurance Executive

Who are we?

At Open Payd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stable coins — at scale, and in real time.

The Open Payd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we’re trusted by 1000+ enterprise clients to process over $180bn volume annually.

How will you add value to the Open Payd journey?

• Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
• Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
• Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
• Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
• Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
• Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
• Track remediation actions, validate completed corrective measures before closure, and elevate significant, overdue, or systemic issues appropriately.
• Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
• Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.

The ideal candidate will have the following:

• Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
• Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
• A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
• Experience with in fintech, payments, banking, or another regulated financial services environment is desirable.
• Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.

Our perks and benefits:

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership - £80 towards any gym
• Corporate discounts via Perk Box
• Travel loan
• Company Pension plan
• Health, Dental & Life Insurance
• Wednesday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering