Investment Operations Assistant Manager

Location: Greater London

## Investment Operations Assistant Manager Apply:
City of London - United Kingdom:
Full time:
Posted Today:
R 18064
** Job Title
** Investment Operations Assistant Manager
** Job Description**#
** Investment Operations Assistant Manager
** UK Investment Operations  
· IG Group  
· Hybrid (London, 3 days in office)  
** About IG
*** IG is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
*** Your Team
** Our UK Investment Operations team is responsible for running, controlling and improving the investment services IG offers to UK clients through our award-winning fintech trading and investment platform. This includes share dealing, Stocks and Shares ISAs, SIPPs and IG Smart Portfolios.

Our share dealing business is growing, and as Investment Operations Assistant Manager you will play a key part in supporting that growth. Working alongside the Investment Operations Manager, you will help keep our day-to-day operations running smoothly, accurately and in line with FCA requirements.

The role sits at a crossroads between product, client experience, compliance, asset servicing and technology. You will act as the bridge between these groups, making sure operational requirements are understood, changes are coordinated, and nothing falls between the cracks.  
** Your role in the Team's Success
**** Day-to-day operations*
* * Supporting the daily running of our share dealing and investment operations
* Supporting the processing of corporate actions
* Monitoring client interest and operating incentive payment controls
* Data analysis on client incentives and performance
* Maintaining up-to-date procedures and process documentation, ensuring the team operates to documented and controlled standards
** Operational support process improvement and automation
*** Identifying manual steps that could be simplified, automated or made more robust
* Helping make sure system changes are specified, built and tested correctly, with no regressions to trading or investment workflows
** ISA, SIPP and regulatory reporting
*** Preparing reporting and management information for our ISA committee
* Supporting ISA operational processes, including subscription monitoring and transfers
* Supporting SIPP administration alongside our SIPP administrator
* Monitoring regulatory developments and helping assess their impact on our operations
** Client experience and operational support
*** Acting as a point of operational expertise for our client experience teams, supporting queries across share dealing, ISAs, SIPPs, Smart Portfolios and incentives
* Acting as the senior escalation point for complex client queries and complaints relating to share dealing operational processes, with a clear focus on good client outcomes
* Building strong working relationships with stakeholders across the business, including Compliance, Risk, Finance, Dealing, Legal and Account Management
** WHAT YOU'LL NEED
**** Essential
* ** Experience in an operational or customer-facing role, ideally within a UK fintech, broker, investment platform or wealth manager
* An understanding of the UK share dealing environment, retail investing and online wealth management
* Excellent organisational and administrative skills
* Strong control mindset, with experience of operating and evidencing first line controls and supporting audit or regulatory reviews
* Strong analytical ability and attention to detail, with the…