Caseworker, Government

HMRC Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities.

Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

As a Caseworker you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Our caseworkers understand and apply technology to achieve efficient and effective business and personal results.

In addition to desk-based analysis, the role will include travelling to conduct on site property inspections. This will involve visiting properties to collect accurate data for valuation or assessment purposes. You will be expected to observe and record property characteristics, take measurements, and ensure all relevant details are documented in line with organisational standards.

The successful candidate will have the opportunity to take the initiative and suggest ideas for business improvements, developing their networks and sharing feedback with others in a constructive manner.

Full training will be provided on the systems used to help your decisions and you will have the full support and guidance from your line managers.

• Spending between 50% and 80% of your working week conducting site inspections of properties. The frequency of inspections may vary weekly depending on business needs.
• Travelling across a wide geographical area to inspection sites that may not always be easily accessible. This may occasionally require overnight stays to carry out inspections or attend team meetings and training sessions.
• Initiating contact with customers, local authorities, and agents via phone, email, or in person to progress cases efficiently and effectively.
• Using inspection data, system records, and online tools to identify, collect, and assess property information, ensuring accurate and fair assessments.
• Making case decisions in line with guidance, ensuring all relevant evidence is gathered and reviewed, under the supervision of a Technical Lead.
• Upholding the VOA’s standards of professionalism and customer service in all interactions with customers and stakeholders.