Council Tax Officer​/Revenues & Benefits Officer

Position: Council Tax Officer / Revenues & Benefits Officer
Location: Greater London

Council Tax Officer / Revenues & Benefits Officer

Location:

1 Catford Road, Catford, London, SE6 4RU

Start Date:

ASAP

Contract Duration: 13+ months

Working Hours:

Mon – Fri, 09:00 – 17:00 2 days remote, 3 days office-based

Pay Rate: £ 21.45 Per Hour

Job

Job Responsibilities

Administer Council Tax and other revenue accounts in line with legislation and Council procedures

Recover outstanding debts efficiently and in accordance with statutory regulations

Prepare and present cases at Magistrates’, County and High Court hearings and relevant tribunals

Represent the Council in court, including liability order, committal, charging order, bankruptcy and insolvency proceedings

Remain at court until all listed cases have concluded

Liaise with courts, enforcement agents, solicitors and other external partners to progress recovery actions

Instruct and monitor Enforcement Agents and report on their performance

Deal with customer enquiries by telephone, email, correspondence and face to face

Handle complex cases and complaints professionally and within agreed timescales

Process applications for discounts, exemptions and reliefs, ensuring fraud prevention controls are followed

Prepare statutory documents, warrants, statutory demands and court applications as required

Maintain accurate records, case notes, statistics and system data to meet audit requirements

Identify irrecoverable debt and submit write-off requests in line with delegated authority

Ensure compliance with GDPR and information governance requirements

Work collaboratively with internal teams and external organisations to support revenue collection

Contribute to service improvements, quality checks and procedural reviews

Provide guidance and mentoring to junior staff when required

Person Specification

Must-Have Requirements

Eligible to work in the UK

Minimum of 3 years’ work history and references

Proven experience in council tax recovery or similar statutory debt recovery work

Experience of preparing and presenting cases in Magistrates’, County or High Courts

Strong knowledge of relevant legislation, enforcement procedures and recovery processes

Ability to manage difficult cases and communicate effectively with customers and stakeholders

Willingness to travel to courts outside the borough when required

Flexibility with working hours on court days

Signed confidentiality agreement

Completed criminal convictions declaration

Nice-to-Have Requirements

Experience working within a local authority revenues service

Experience managing or overseeing Enforcement Agents

Knowledge of insolvency, bankruptcy and committal proceedings

Familiarity with revenue systems and court documentation processes

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