Revenues Officer; Council Tax

Job Title:

Revenues Officer (Council Tax)

Location:

Local authority based in Croydon - Hybrid Working

Hourly rate: £20.38 PAYE / £27.03 Umbrella

Contract Length: 6-month contract (possibility of extension)

Working Pattern:
Full Time, Monday - Friday, 36 hours

ASAP Start

The team handles over 240,000 customer contacts each year across phone, email, and written correspondence, so they’re looking for someone who thrives in a fast‑paced environment and has strong Council Tax knowledge.

• Managing accurate Council Tax accounts – applying reductions, updating payer details, arranging refunds, and tracing gone‑aways
• Negotiating post‑summons payment arrangements to maximise revenue
• Providing multi‑channel customer service (phone, online, written)
• Supporting court hearings, including agreeing arrangements and requesting adjournments
• Implementing recovery actions and advising on Council Tax collection
• Preparing and reviewing cases for enforcement agents
• Handling sensitive information with professionalism
• Promoting Direct Debit and processing instalment arrangements
• Managing workloads effectively and navigating legislation confidently

The Council offers a hybrid working model, with just two days a week required in the office.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.