Appeals and Monitoring Officer

Diversity, Equality and Inclusion Statement

We live by five core values:
Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart. We are a Disability Confident Employer and make reasonable adjustments. There’s space for you to tell us what you need within our application form.

This is an exciting opportunity to be part of the Parking Services team as an Appeals and Monitoring Officer (also known as Parking Correspondence Officer or Representations and Appeals Officer).

In this role, you will investigate and respond to correspondence relating to Penalty Charge Notices (PCNs), ensuring enquiries, challenges, complaints and representations are considered fairly, accurately and in accordance with relevant legislation and council policies. You will work closely with colleagues across Parking Services and develop your knowledge of parking enforcement legislation, customer service and decision‑making.

The Parking Services team plays a key role in keeping the borough’s roads safe, accessible and moving efficiently. Through parking enforcement, permit management and customer engagement, the team supports residents, businesses and visitors while reducing congestion and improving road safety.

You will join a busy and supportive team responsible for processing correspondence relating to parking enforcement activities. The team works closely with Civil Enforcement Officers, contractors and other council departments to deliver a high‑quality service. You will report to a Senior Representations Officer or Team Leader and work alongside experienced colleagues who support your development.

We are looking for someone who:

• Able to communicate clearly and professionally in writing and verbally.
• Comfortable reviewing information, evidence and policies to make balanced decisions.
• Customer‑focused with a helpful and cooperative approach.
• Able to manage a varied workload and meet deadlines in a busy environment.
• Comfortable using IT systems and willing to learn new software and processes.
• Takes pride in producing accurate work and paying attention to detail.

Read more about the work you'll be doing in the Role Profile.

The key information about the role is in the Role Profile. If you have any further questions about the role, please contact:

Email: Da
Telephone:

Interviews for this job will be held during the week commencing 13th July 2026.