Representations Officer – AR

Representations Officer – Southwark Council

Our Parking Services & Network Management team at Southwark Council is looking for 3 passionate, dedicated and experienced Appeals and Representations Officers to join our team and help make a real difference.

As an Appeals and Representations Officer, the role requires someone who can investigate and respond to formal and informal representations, appeals and complaints relating to Penalty Charge Notices (PCNs), permits and parking suspensions. Using your knowledge of the statutory framework, you will assess evidence and make balanced, legally sound decisions.

• Investigate and respond to parking-related correspondence in line with statutory processes, KPIs and council procedures
• Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals)
• Review and manage parking permit and suspension applications within set timescales
• Handle calls and emails within a specialist parking customer service environment
• Identify trends in complaints and representations and provide feedback to management
• Authorise cancellations and refunds in accordance with council policy
• Support compliance with enforcement standards and highlight non-compliance issues
• Provide guidance on legislation and complex cases

• Experienced in parking enforcement, appeals and representations (essential)
• Knowledgeable in parking and traffic legislation, including statutory guidance and processes
• Confident in preparing evidence and attending adjudication hearings
• An excellent communicator with strong written skills and attention to detail
• Able to manage a high-volume workload and meet deadlines
• Customer-focused, with the ability to handle challenging situations professionally
• Fair, objective and able to explain complex regulations clearly
• Previous experience using parking systems like Taranto, Response Master and Polaris is highly desired