Solutions Officer

Position: Housing Solutions Officer
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service.

Rate: £22 - 22.18 per hour PAYE

Location:

Greater London

Contract:

Interim Contract
Working Pattern:
Hybrid Working – 2 to 3 Days Per Week Office-Based

Working within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme.

Key Responsibilities
Manage a caseload of housing register applications from initial application through to final decision.
Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies.
Verify supporting documentation and carry out detailed application assessments.
Make informed and legally compliant decisions on housing register applications.
Provide advice and guidance to applicants regarding housing register applications and eligibility.
Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments.
Support reception services on a rota basis, delivering excellent customer service to residents.
Maintain accurate case records and update housing management systems.
Liaise with internal departments and external agencies to obtain information required to progress applications.
Ensure applications are processed within agreed service standards and performance targets.
Assist with reviews, appeals, and complex housing register enquiries where required.
Contribute to continuous service improvements and support wider administrative functions within the team.

Essential Experience
Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service.
Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation.
Experience managing a busy caseload within a local authority or social housing environment.
Excellent written and verbal communication skills.
Strong customer service experience with the ability to manage sensitive conversations professionally.
Experience using housing management systems and maintaining accurate records.
Ability to work independently while contributing effectively within a team environment.
Strong organisational skills with excellent attention to detail.

Desirable Experience
Experience working within a Local Authority Housing Service.
Knowledge of housing allocation schemes and choice-based lettings.
Experience handling reviews, appeals, and complex housing enquiries.
Understanding of GDPR and information governance within housing services.

What's on Offer

Opportunity to work for a reputable Local Authority
Supportive and collaborative team environment
Valuable public sector experience
Potential for contract extension

Apply Now If you're an experienced Housing Solutions Officer, Housing Allocations Officer, Housing Register Officer, Housing Options Officer, or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you