Neighbourhood Officer; Temp

Position: Neighbourhood Officer (Temp )
A reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis.

Location:

West London
Rate: £29.49 per hour Umbrella / £ PAYE

Contract:

Temp
Working Pattern: 35 hours per week | 5 days office based

Start Date:

Immediate Start Available
DBS:
Clear DBS required

The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service.

Key Responsibilities:

Managing a designated patch of residential properties.
Delivering end-to-end tenancy management services.
Conducting tenancy audits, home visits, and estate inspections.
Investigating and resolving anti-social behaviour cases.
Managing tenancy breaches and enforcement action where required.
Supporting vulnerable residents and making appropriate safeguarding referrals.
Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
Liaising with internal departments, contractors, local authorities, and external agencies.
Handling resident complaints and resolving complex housing issues.
Ensuring compliance with housing legislation, policies, and regulatory requirements.
Supporting void management and tenancy sign-up processes.
Maintaining accurate records and case management notes.

Essential

Experience:

Housing Officer / Neighbourhood Officer experience
Social Housing, Local Authority or Housing Association background
ASB case management experience
Tenancy management and tenancy sustainment knowledge
Estate inspections and resident engagement
Knowledge of housing legislation and safeguarding
Minimum 3-5 years’ experience within social housing
Strong end-to-end housing management experience
Proven background managing:
ASB cases
Rent arrears
Void management
Tenancy audits
Up-to-date knowledge of housing legislation and tenancy management practice
Experience working within a smaller Housing Association environment would be highly advantageous
Strong IT skills and experience using housing management systems Desirable
Level 3 Housing qualification or willingness to work towards
CIH membership

You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.

If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today