Commercial Licensing Admin Officer – South

We are looking for a Commercial Licensing Admin Officer to join a south London Local Authority on a contract basis

Job title:
Licensing Technical Administration Officer

Reports to:

Environmental Health Manager (Food, Health & Safety and Licensing)

To ensure the Council meets its obligations under various legislation to Licence, Permit, Provide Consent to persons, premises and vehicles.

• To receive and process all licence and related applications received within target times and in accordance with laid down procedures. Applications include:
  • Animal Welfare,
  • Hackney Carriage & Private Hire,
  • House to House collections
  • Gambling Act
  • Licensing Act
  • Pavement Permits & Pavement Licences
  • Scrap Metal Dealers Act
  • Sex Shops
  • Street Collections
  • Street Trading
  • Any other licences as directed
• To receive and respond to customers enquiries in accordance with corporate procedures.
• To maintain up-to-date records of all Licences and arrange for renewals to be processed at the appropriate times.
• To liaise with Enforcement Officers to ensure regular inspection and regulation of those areas of responsibility.
• To prepare reports for committee on any of the above matters.
• To make decisions within pre-determined guidelines of service requirements and council policy.
• To provide administrative support as and when required.
• To assist in relief duties in the absence of colleagues.

• To take responsibility for maintaining own health and attendance.
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• Any other associated duties detailed by Head of Service or his representative.
• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

• 5 GCSEs grades A-C or equivalent level of qualification
• Experience of working within a direct customer service delivery environment
• Demonstrable administration experience
• Previous experience of administering licensed activities
• Skills and Knowledge
• Excellent IT skills and working knowledge of Microsoft Office
• Ability to learn bespoke IT systems
• Accuracy and attention to detail
• Excellent verbal and written communication skills, including report writing
• Ability to prioritise a busy workload and work to tight deadlines
• Ability to work as part of a team
• Knowledge and understanding of the legislation that governs licensed activities.
• Communicating Effectively
• Demonstrate the effective use of the range of communication methods available: written, spoken, electronic and use these methods in appropriate ways suitable to the context and situation
• Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
• Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.
• Present information and ideas in a clear and understandable way which avoids jargon.
• Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with.
• Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach.

• Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.
  
  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems.
• Ensure that all work carried out is in line with business and service plans and supports the overall aims and ambition of the Council.
• Plans workload effectively, reporting achievements, and problems to appropriate managers and project leaders.
• See tasks and objectives through to…