Parliamentary & Complaints Caseworker

Parliamentary & Complaints Caseworker - 6 Month Contract

Rate: Up to £350 per day

IR35: Inside

Location: Hybrid (Government office location)

A leading Central Government organisation is seeking an experienced Parliamentary & Complaints Caseworker to join its Strategy, Policy & Engagement team on an initial 6-month contract.

This role is responsible for managing complex casework and complaints, investigating operational issues, supporting service improvement, and providing high-quality responses to parliamentary and high-profile enquiries.

You will work closely with operational teams and senior stakeholders to resolve complex issues, improve user outcomes and ensure compliance with governance and statutory requirements.

• Proven experience managing complex complaints, casework or high-profile operational issues.
• Experience investigating operational or digital service issues, gathering evidence and identifying root causes.
• Strong stakeholder management skills with the ability to influence and build trusted relationships across multiple teams.
• Experience using qualitative and quantitative data to identify trends and drive service improvements.
• Ability to manage complex cases through to resolution while balancing competing priorities.
• Excellent written communication skills with experience producing high-quality correspondence, briefings and responses for senior stakeholders.
• Strong understanding of governance, compliance and user-focused service delivery.
• Government or public sector experience is desirable.

• Complex Case Management
• Complaints Handling
• Parliamentary Correspondence
• Investigations
• Stakeholder Management
• Service Improvement
• Governance
• Written Briefings

If you have experience managing complex casework within a regulated or public-facing environment and are looking for your next contract opportunity, please apply and we will be in touch to discuss the role further.