Parking Representations O

Parking Representations Officer

Working Hours:

35 hours per week
Payrate: £16.71 per hour PAYE

Location:

Hybrid, London Borough of Harrow, Harrow, Forward Drive, HA3 8NT

The London Borough of Harrow is seeking a dedicated and detail focused Parking Representations Officer to join our busy Parking Services team. This is an excellent opportunity for someone with strong analytical skills, excellent written communication, and the ability to work confidently with legislation and evidence.

As a Parking Representations Officer, you will be responsible for assessing formal challenges to Penalty Charge Notices (PCNs), reviewing evidence, and issuing clear, accurate decisions in line with statutory guidance. You'll manage a varied caseload, work to strict deadlines, and ensure high quality service delivery to residents and road users.

• Assess formal representations submitted by motorists and make fair, evidence based decisions
• Draft clear acceptance and rejection letters in line with legislation
• Review CEO notes, photographs, and Traffic Orders to ensure accuracy
• Prepare appeal bundles for London Tribunals when cases escape
• Work to statutory deadlines and KPIs
• Maintain accurate case records on the council's systems
• Handle escalated queries and complaints professionally

• Experience in managing high volume casework
• Strong written communication and attention to detail
• Ability to interpret parking legislation and apply policy consistently
• Confidence working under pressure and meeting deadlines
• Previous experience in parking, enforcement, appeals, or a similar regulatory environment (desirable)

Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed)