Representations & Appeal Officer X3

Job Title:

Representations & Appeal Officer X3

Posting

Start Date:

27/07/2026

Posting End Date: 09/08/2026

Office

Location:

Guildhall

Level of DBS required for this role:
None required

Level of vetting required?:
No security vetting is required

Is this a politically restricted post?:
No

Does this post require a Baseline Personnel Security Standard (BPSS) check?:
No

Hours of Work/Work Pattern:
Monday to Friday, 9:15am - 5:00pm

We reserve the right to close the advert earlier should we receive a high number of applications.

We therefore encourage you to apply early.

The Built Environment is responsible for the delivery of a range of construction, highways and operational services for the City of London, including the construction of Street Scene Projects, the maintenance of the public highway and its associated infrastructure, the enforcement of various duties under the Highways Act, the management of street works, the management of both on and off street parking, and traffic management.

We currently havethree

Representations and Appeals Officer posts opportunity within the Parking Ticket Office,35hours per week,Monday to Friday.

The City of Londonis responsible for parking and traffic enforcement within the Square Mile. Parking enforcement supports the City’s aims for parking compliance, traffic management, health and safety and a cleaner environment.

The main purpose of the role is to carry out the processing of circa
110,000 Penalty Charge Notices (PCNs) issued in the City each year, total income £8M. This involves ensuring that all correspondence,payment sand unpaid debts are processed in accordance withthe law, the City’s financial regulations, policies, and in a way thatmaintainsthe reputation of the City andin accordance withthe principles of Comprehensive Performance Assessment.

The core duties of the post are to respond to basic challenges arising from PCNs and to deal personally with letters andphonecalls. Assess routine claims from motorists and hire companies who nominate other parties as being liable for a PCN. To deal with administrative tasks and to meet individual and group targets asidentifiedthrough the departmental appraisal system.

Candidates should have excellent communication and organisational skills and experience of working in a busy office, preferably with experience of dealing with difficult customers. Team workand interpersonal skills are essential requirements for this post. Proficient in Microsoft Office, you will be able to manage priorities effectively and have commitment to delivering excellent customer service.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive andequitableacross the whole organisation, to ensure that everyone has the opportunity tothrive in the work that we do.

Closing date: 23:59pmon9 August 2026

Interviews will be held
17 August - 26 August 2026

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

Because our roles are so varied, wedon’thave a ‘one size fits all’ policy for workplace attendance. How many days a weekyou’llbe required to attend your workplace will depend on the requirements of your role.

It’simportant that you understand the requirements before applying to ensure youare able tomeet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here .

We will be reviewing this policy and approach at regular intervals to ensurewe’remeeting our attendance needs.