Allocations and Verifications Officer

Allocations & Verifications Officer

Location:

South East London

Rate: £30.67 per hour Umbrella

Contract:

3-Month Ongoing Contract

Hours:

Monday to Friday, 9am–5pm

Working Arrangement:
Hybrid – 2 Days in the Office

We are currently recruiting for an Allocations & Verifications Officer to join a Housing team within a South East London Council on a 3-month ongoing contract. The successful candidate will be responsible for supporting the Council’s statutory rehousing responsibilities under Part VI of the Housing Act 1996, delivering an efficient, customer-focused allocations and verification service.

• Manage housing allocations and verification processes for tenants and residents applying for transfers and social housing.
• Allocate Council properties and make nominations to Housing Associations and Housing Co-operatives, including mobility schemes where appropriate.
• Advertise properties and shortlist prospective tenants through Choice-Based Lettings (CBL), ensuring applicants meet the relevant needs and qualification criteria.
• Make direct offers in accordance with the Council’s Housing Allocation Scheme, policies and procedures.
• Undertake detailed verification and investigation of housing applications, including home visits where necessary.
• Maintain a strong working knowledge of housing allocation policies, legislation and procedures.
• Work closely with housing providers, including ALMOs and Registered Social Landlords (RSLs), to ensure effective use of social housing stock.
• Monitor provider performance and develop effective working relationships with internal and external stakeholders.
• Produce accurate management information, data and reports relating to the allocation and supply of social housing.
• Liaise with teams across Housing and other Council directorates to support a joined-up approach to service delivery.
• Ensure all applications and allocations are processed accurately, efficiently and within relevant timescales.

• Previous experience working within housing allocations, verification or rehousing services.
• Strong knowledge of Part VI of the Housing Act 1996 and social housing allocation processes.
• Experience working with Choice-Based Lettings (CBL) and housing registers.
• Experience assessing housing applications and verifying eligibility and qualification.
• Excellent knowledge of housing allocation schemes, policies and procedures.
• Strong investigation, analytical and decision-making skills.
• Excellent communication and customer service skills.
• Experience working with housing associations, ALMOs, RSLs and other housing providers.
• The ability to manage a busy caseload and work effectively to deadlines.
• Strong IT, administrative and report-writing skills.