Correspondence Support Officer

Jobs Correspondence Support Officer Salary

£38,256 - £39,276

04/09/2026

Greenwich, London (Greater)

Full Time

Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council’s work.

This is an opportunity to play a key role in supporting us with shaping the Council’s ambitions for our future transport network.

You will need to bring energy, tenacity and strong communication skills to this role and a real sense of working collaboratively with wide range of service users.

Working in our Transport Division as part of our demanding Programme and Improvement Team, we are recruiting a Correspondence Support Officer on a two year fixed term contract/secondment to support and help to co-ordinate all FOI’s, Complaints and Casework for the Transport Department. This includes Parking Services, Highways and Traffic, Public Realm and Transport Planning. This busy and demanding role is challenging, and you’ll need to have excellent customer service skills, be a great communicator with a sound understanding of complaint/FOI’s policies and procedures.

You will lead on the administration and collation of data, logging and maintaining spreadsheets for the processing of casework, FOI’s and complaints for the department. Working to tight deadlines, we are looking for a candidate with strong administration experience in complaint resolution, who can manage demanding workloads and liaise proactively and professionally with a wide range of teams and stakeholders. You will have a keen eye for detail with strong literacy skills.

Company:
Royal Borough of Greenwich

Salary: £38,256 - £39,276

Location:

Greenwich, London (Greater)

Sector:
Corporate Services

Sector:
Administration

Sector:
Communications

Job Role:

Support Worker